Communications
and PR

Find out how JMC helps your organization thrive in the new era...
start

Archive for the ‘Communications’ Category

The Community Thing

Sunday, September 21st, 2008 by John Mallen

I think Carl and Geddy may be on to something.

Carl Frankel today announced that he’s passing his “Carl’s List” enterprise of the past five years to Geddy Sveikauskas, owner of Ulster PublishingCompany here in New York State. Geddy publishes The Woodstock Times and several other robust weekly community newspapers.

I have known both men since I moved to the area in 1995. They are definitely not representative of what so many call  “the old boy’ network,” which in other times we called the “establishment” or the “power structure.” They both are also people of ideas and of action.

Carl has been involved in developing the list — a localized Craigs List– hooked to a business model and a vision of local businesses ratcheting one  success by emphasizing local commerce with one another at a price advantage for members.  Geddy’s publishing is inquisitive, well-written (sometimes very well written) and increasingly meaty. All that, as the local daily paper, like so many other, struggles in this Web 2.0 era.

What’s up? I am not 100 percent certain, but I suspect it is significant, and that it may well contribute to the reshaping of communications.  Consider this, we have very local weekly papers now aligning themselves with a bottom-up, on-line model.  Both have a great deal of integrity, local involvement, and easy access. You can walk into Geddy’s office. You can call him or any of his people. You can post, pay, or play on various area’s of Carl’s List, and if you wish even find Carl over coffee in uptown Kingston.

What emerges may well be more than a local Craigs List - this being local, trustworthy, and digital.  It may be a sign of a new model of communications emerging — something between institutional mainstream media and all those disembodied social media connections. 

For one, I am keen on seeing where this new fusion goes.   Also, good luck to Carl with his new writing gig at Matter Network

A Higher Purpose

Saturday, September 20th, 2008 by John Mallen

I have wanted this blog to be about the value of communications as a resource that can contribute to the success of a business or organization. This morning Scott Simon interviewed Tim Reid and Tom Dreesen on NPR’s Morning Edition Saturday reminded me there is far more than that in communications.

As the only mixed race comedy team when it was formed in 1969, and the only such team ever since, these two guys did more than rock the houses they played until 1974. As I listened to them speak with Scott, as bits of their routines played that as the 1970s unfolded, it occured to me that their act showed communications’ higher purpose.

The laughs helped to crack the cultural granite that had for so long maintained the racial divide. Once cracked, dialogue could ensue and dialogue — the most authentic form of communications — could follow. Their act did not endure. But in some imperfect way, they helped catalyze the dialogue between Black and White that has.

How else could we have the Barack Obama - John McCain act? one of them asked Scott Simon.  Tim and Tom: An American Comedy in Black and White by Tim Reid, Tom Dreesen, with Ron Rapoport (University of Chicago Press).

Passion = Communications Power

Thursday, April 3rd, 2008 by admin

Several hours ago I was winding up a spirited meeting with two of the more spirited business people you will encounter any day: Bill Shafley, president & CEO and Doug McQuarrie, vice president of technology at Tactical Solution Partners (TTSR), Hanover, Md.

Following a formal meeting on a variety of topics, we were winding down with a common observation that no matter what industry one is connected with, no matter what technologies are involved, the fundamental human element of passion is central to success. People will do business with purchase from others who demonstrate passion.

Passion is communications at a fundamental level! It is certainly positive energy. It’s certainly the “juice,” as author Marcia Wieder writes in her book “Doing less and having more: five easy steps for discovering what you really want — and getting it.” (William Morrow and Company , 1998)

But she takes the notion of passion a step beyond having enthusiasm to the notion of “being compelled to action.

“Being passionate means being excited enough about an idea or project that you will actually do something about it.” She says enthusiasm is a close companion, with an etymology meaning “being inspired by God.”

Key point? The attitude and positiveness from one who takes action on his or her convictions is itself a communication –nonverbal, but powerful because it is not what they say but what they in fact are doing. We all respond to authenticity.

The Personal Touch Counts

Monday, March 31st, 2008 by admin

 Today I was browsing in our small, comfortable library perched on rise that overlooks the Hudson River — perfect for book people, especially on a day with  light rain from gray skies, the last huff of a winter only recently officially surpassed by daylight saving time and the equinox. I noticed faded maroon covers of The Harvard Classics, and found myself drawn to Vol.39, Prefaces and Prologues“No part of a book is so intimate as the Preface. Here …the author descends from his platform, and speaks with his reader as man to man, disclosing his hopes and fears, seeking sympathy for his difficulties, offering defence or defiance, according to his temper, against the criticisms which he anticipates.”I like the fact that the personal character of of the prefaces and prologues made it into “the most comprehensive and well-researched anthology of all time … both the 50-volume “5-foot shelf of books” and the the 20-volume Shelf of Fiction,” writes on-line publisher Bartleby.com The Harvard series was compiled by retired Harvard University President Charles W. Eliot, LLD and English professor William A. Neilson and published by Collier between 1909 and 1917. “Together they cover every major literary figure, philosopher, religion, folklore and historical subject through the twentieth century,”continues Bartleby.Hmmm. Prefaces. They are like blogs, not as egalitarian maybe, but quite personal. They are not Facebook personal, but they are publication-bound personal.That personal touch is enormously valuable and persuasive in every form of communications, including marketing.

Exec 'Revolutionaries' Say Social Media is Increasing its Significance

Tuesday, March 4th, 2008 by admin

When it comes to corporate reputation and brand marketing, social media must be like television was in the 1950s as its penetration became geometric. It seems everyone is talking about it. Meanwhile, there are a group of early adopters who believe in social media and who are putting it to work.

Communications itself is incredibly powerful, a function and capability that can energize success. Social media, is a vehicle, or really series of vehicles, that not only give voice to buyer and seller but make it possible for them to dialogue. I personally believe this is of enormous importance.

The importance of social media to business leaders is well covered by New Communications Review in a report on a study by TNS media intelligence/Cymfony. According to New Communications, the research shows that “senior marketing executives in several countries agree that the use of social media for corporate, brand and product marketing is not a passing fad.”

The companies called revolutionaries are implementing social media and eight in 10 of them say it will grow in significance. The “wait and see” group of executives are paying attention and learning the ropes.

Social media. It’s changing how we communicate personally and commercially.

Universal Communications Truth: Dr's, Editors and Critics are Needed

Saturday, March 1st, 2008 by admin

U.S. Capitol Building It was yesterday in Washington that reinforced for me the principle, “You cannot be your own doctor.”

In communications, self-diagnosis and self medication is easy to fall into. Most of yesterday was spent with a small team of board members meeting with the CEO of a national not-for-profit organization. Indeed, it’s an organization about to take a giant step in growth, a step that will entail major fund raising activities.

As we board members pressed for a crisp definition of the organization and clear statements of the benefits it generates, the CEO and staff resisted. “We have done that! It’s all here. We have everything we need to kick off the fund raising.”

Messages were not clear, the differentiation was not expressed, and other messages lacked precision. How could that be? After all, the paid staff is highly competent.

The answer lies in the “real-world” conditions we all face. Day-to-day hard work pulls us many ways. Just getting things done is the immediate goal. The messaging roles flawlessly in the minds internal people, who move with agility from conversation to conversation, but the messaging doesn’t stand on its own.

I know. A similar situation happend to me. Two weeks ago that my partner was at a workshop, where it was pointed out our firm did not have a positioning statement — an expression of how we want the business to be perceived. I could not believe it. After all, much of what we do is preparing positioning statements for clients. I pulled out the Messaging Platform that I’d personally drafted. Sure enough, the positioning statement isn’t there.

In sum, we truly cannot be our own doctors. We need critics who can tell us what’s missing in our communications and editors to make sure our messages are clear and understood.

Marketing in the Media: Mix it up

Friday, February 29th, 2008 by admin

I recently spent a pleasant afternoon with an entrepreneurial team here in the New York’s Hudson Valley. They are about to launch a revolutionary health care practice. As in the past, I found myself talking about how important it is to use a variety of media vehicles tuned to audience segments and buying habits.

I heard myself imploring this team. “You cannot rely on publicity alone! You need to have a mix that will reach your prospective patients, touch what they’re interested in, and do this over time.

The same day, in a story about two recent research reports, eMarketer newsletter said essentially the same thing. The newsletter covers Vertis-commissioned “Retail 2008: Media” study, conducted by Marshall Marketing & Communications. It also covers the BIGresearch study the media that influence purchases.

“Depending on who is being targeted, when, and at which stage of the consumer buying process, a range of media could be considered most effective. The popularity and influence of different media can also change over time. A few recent studies illustrate this point.”

Continues eMarketer “…it is easy to lapse into complacency when considering the best media for a campaign. Given that the ‘best media’ change both over time and depending on the types of goods being marketed, it is important to keep current on those media.”

This is sound advice, whether you’re working with top-tier ad and communications budgets or if you’re an entrepreneur planning to bootstrap your new big idea.

That means selecting among print, radio, television, Web 2.0, direct, outdoor, event marketing as well as other vehicles. I fact it’s a lot like what I told the team with which I was meeting. Indeed, it was a great conversation.

“So what you want to do is, in a nutshell, ‘ Get ready, aim, and fire using strategically selected media, I said triumphantly.

“We just want to fire,” said the host.

Must be why this message of using a range of media gets repeated so often.

Words Pull

Tuesday, February 26th, 2008 by admin

courtesy-ronald-reagan-library.jpgFor sometime now, I’ve seen our clients succeed by relying on the power of the “word”.  Words communicated through voice and writing, are often supported by images, graphic, and the surrounding context of events.  At the root is the notion and concepts that we hook to words, and the emotional power they have.  Thus, in addition to reporting information, words tug at us; they inspire (or repel) the human spirit.  This is eloquently presented in today’s Wall Street Journal by Stephen F. Hayes, a senior writer for The Weekly Standard Candidate Ronald Reagan used “… words that move and uplift, that give hope to the hopeless. These words inspired millions of voters nationwide to join the grand experiment called democracy, casting votes Sen Barack Obamafor their candidate, their country, their destiny.”  (“Obama and the Power of Words,” February 26, 2008; Page A19) Hayes’ point is the competition missed , even mocked the power in candidate Ronald Regan’s words and the same may be taking place in the GOP’s reaction to candidate Barack Obama,  where the unassailable power of words  rich in compelling, high-purpose concepts are taking significant market share from the pragmatic execution-and-implementation opposition. Lesson: words pull. The deeper they touch the human spirit, the more powerful the effects.   

Face to Face Communications and the 'Pfew!' Factor

Monday, February 25th, 2008 by admin

I have long agreed with the communication sages that no vehicle beats face-to-face communications. Back from activities in Los Angeles, Orlando and Fort Lauderdale in the past 10 days, it’s necessary to add the practical element of time and energy.

It’s practically self evident, but sometimes in working with others it’s too easy to get carried away with face-to-face and the power it brings. This noon time, meeting with Jeff Mehl reinforced the “pfew!” factor.

Jeff and his wife Valerie have launched Daybreak Office Solutions (http://www.daybreakoffice.com/) and they are landing their first customers through face-to-face marketing in the Hudson Valley (http://www.travelhudsonvalley.org/).

At whatever level, local or cross country face-to-face is effective and potentially exhausting. While it charges your communications with power, it must be very highly focused and prioritized so that it plays the proper role in any organization’s marketing mix.

Pushed too far, one runs the risk of being unable to think — therefore to listen and be effective. Witness the fatigue of the presidential cadidates in this primary season.