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Archive for the ‘Marketing’ Category

Marketing in the Media: Mix it up

Friday, February 29th, 2008 by admin

I recently spent a pleasant afternoon with an entrepreneurial team here in the New York’s Hudson Valley. They are about to launch a revolutionary health care practice. As in the past, I found myself talking about how important it is to use a variety of media vehicles tuned to audience segments and buying habits.

I heard myself imploring this team. “You cannot rely on publicity alone! You need to have a mix that will reach your prospective patients, touch what they’re interested in, and do this over time.

The same day, in a story about two recent research reports, eMarketer newsletter said essentially the same thing. The newsletter covers Vertis-commissioned “Retail 2008: Media” study, conducted by Marshall Marketing & Communications. It also covers the BIGresearch study the media that influence purchases.

“Depending on who is being targeted, when, and at which stage of the consumer buying process, a range of media could be considered most effective. The popularity and influence of different media can also change over time. A few recent studies illustrate this point.”

Continues eMarketer “…it is easy to lapse into complacency when considering the best media for a campaign. Given that the ‘best media’ change both over time and depending on the types of goods being marketed, it is important to keep current on those media.”

This is sound advice, whether you’re working with top-tier ad and communications budgets or if you’re an entrepreneur planning to bootstrap your new big idea.

That means selecting among print, radio, television, Web 2.0, direct, outdoor, event marketing as well as other vehicles. I fact it’s a lot like what I told the team with which I was meeting. Indeed, it was a great conversation.

“So what you want to do is, in a nutshell, ‘ Get ready, aim, and fire using strategically selected media, I said triumphantly.

“We just want to fire,” said the host.

Must be why this message of using a range of media gets repeated so often.

Face to Face Communications and the 'Pfew!' Factor

Monday, February 25th, 2008 by admin

I have long agreed with the communication sages that no vehicle beats face-to-face communications. Back from activities in Los Angeles, Orlando and Fort Lauderdale in the past 10 days, it’s necessary to add the practical element of time and energy.

It’s practically self evident, but sometimes in working with others it’s too easy to get carried away with face-to-face and the power it brings. This noon time, meeting with Jeff Mehl reinforced the “pfew!” factor.

Jeff and his wife Valerie have launched Daybreak Office Solutions (http://www.daybreakoffice.com/) and they are landing their first customers through face-to-face marketing in the Hudson Valley (http://www.travelhudsonvalley.org/).

At whatever level, local or cross country face-to-face is effective and potentially exhausting. While it charges your communications with power, it must be very highly focused and prioritized so that it plays the proper role in any organization’s marketing mix.

Pushed too far, one runs the risk of being unable to think — therefore to listen and be effective. Witness the fatigue of the presidential cadidates in this primary season.

Social Media Rocks

Wednesday, November 28th, 2007 by John Mallen

Corporate leaders have a sharp eye on social media when it comes to driving success. 

ClearlyMaple_leaves, with Internet developments we are in a sea change when it comes to communications. Senior execs see that change approaching. Just today, a survey report from Toronto-based Veritas Communications reported that senior execs (85 percent) believe social media like Facebook, You Tube, and blogs are becoming essential to communications. Nearly half (46 percent) say social media tools are becoming even more important than television, radio, newspapers and magazines.

"It is astounding that one in two executives say social media is becoming even more important than television," says Keith McArthur, principal of com.motion and Senior Director of Media Innovation at the Veritas group. "TV advertising," he says, "is still where marketers spend most of their money, while social media represents a tiny sliver of the budget. It’s clear that’s going to change." The results are contained in a survey of 444 business and marketing leaders conducted by Pollara Strategic Insights. The survey was conducted in Canada.

Have specialists in communication provided corporate leaders with the strategic insights and tactical planning they need to win elections and maintain success?

Stay tuned.

PR Blogging Ethics -Salute to Ogilvy PR

Sunday, September 9th, 2007 by John Mallen

My intent in this blog is perhaps a slight bit different than that of many other in the PR and Marketing Communications world. The aim here is to present information mainly for the generalist manager and business owner, identifying the power and potential of communications as a tool that can leverage everything else they are doing and, in turn, help drive success. In other words it is not intended to be another resource for professional PR, advertising and kindred professionals.

But I step aside from the generalist perspective to salute Ogilvy PR for developing a code of ethics designed to guide those of us who are professional communicators in our dealings with bloggers. I noticed the alert this evening in a post by Ed Cotton at InfluxInsights, who relays a post by Karl Long at Experience Curve. The original was posted Thursday on Ogilvy’s  360 Digital Influemce Blog. The Ogilvy tenets are a Beta list for discussion and subsequent refinement.

It arrives at the right time. Ed Cotton’s asksthe ad community, “Who is going after the bloggers first - media planners or PR?” The important point is not that PR may be leading advertising this time around, but rather that bloggers may well find themselves even more overwhelmed as the entire communications infrastructure reaches to them. Does anyone else remember the noise that erupted with CB radio?

The long-tail value of micro-segments than are becoming attractive market targets can mean an increase  in the caucaphony of of voices pitching the bloggers who serve these micro communities of interest, It is not jst just publicists but potentially media buyers and maybe even others of us who working in the “markeing mix.” Bloggers are clearly a very tempting SPAM target.

PR people have some level of etiquette training. For how many years now have journalists, appearing as panelists at innumerable conferences advised (pleaded?) with the forever refreshed crop of PR pratitioners to “please read the publication [see the TV show, hear the radio program, etc...],” to “understand” what it is we cover!  Please don’t think casting bread upon the water will see your item miracuously appear?” Today we’d call that spamming the media. It doesn’t work with the media nor with bloggers for the same reason.

What I like about PR driving the bus versus advertising is that — when we practice what we have learned –we can keep our relations with bloggers personal, that is aimed to meet their needs. What I like about Ogilvy PR’s Outreach Code of Ethics is that we can keep the process respectful. 

Identifying, Selling and Communicating Value

Thursday, September 6th, 2007 by John Mallen

Today, September 6, I?m joining with Tom Kramer and Tim McMahon from Strategy Marketing Selling in an online conference seminar that looks at the roles of Sales and Marketing communication in selling value. ?The Myths and Realities of Selling & Communicating Value? will run 11:00 a.m. today. 

To register for the session, contact JMC vice president Sylvia Murphy (sylvia@mallen.com or call 845 331-1200.) We?ll move into a favorite and shared theme — the great Sales-Marketing Divide and why Web 2.0- era communications demands that we tear down that wall. In preparing for this event — my first as a presenter — I?ve two things to share:

  1. Getting granular is hard! I recall attending a Web seminar on marketing communications that Frost & Sullivan provided. ?Good but not great,? I mumbled. After all, there wasn?t much new there for me. Of course the fact that I?ve spent decades in the field means that I have a far different vantage than a general manager who doesn?t plow the same turf. Putting our seminar together taught of the need to generalize enough but not too much. Based on this experience, I now know Frost & Sullivan did a fine job.
  2. This is fun! Okay, it?s a lot of work. Generating content extracted from professional experience is real work — real effort that nowadays we call ?thought leadership.?  It?s been a long time — maybe since my days at Syracuse University?s Maxwell School — that I?ve wrestled concept and theory so rigorously than I have with Tom and Tim.

For a copy of the presenation:  Download myths_and_realities_jmc_and_sms_9_6_07.pdf