Communications
and PR

Find out how JMC helps your organization thrive in the new era...
start

Archive for the ‘Public Relations’ Category

Something Old Something New

Friday, January 9th, 2009 by John Mallen

newsroom-by-fullcodepress3

Earlier in the day, one of the clients pounded the table. “Out! Push the message out! I want to get the message out. I want to get people behind this!”  Visions of Facebook, Twitter, and other social networking services danced in my head.

“We need ads! ” said the client.  Nothing in the county has a greater impact than does Ulster Publishing,  independent producers of  six weekly newspapers. Read that to mean the dominant Daily Freeman and it’s companions dailies, The Poughkeepsie Journal and Times Herald Record are not seen as driving opinion. 

“Let’s talk about on-line social networking,” I said. 
Later today, a link to a friend and colleague’s blog landed in my e-mauil in-box.  It’s all about setting up meetings with media people, include influential boggers. It’s by one Kelly, a senior account exec at Landis PR in San Francisco. Nice job. The piece has solid tactical points. I’m thinking of “borrowing” it for a series on PR basics.

Next comes an email from another friend and colleage in PRGN, our network of independent PR firms.  Jay Van Vechtan  emailed a compelling e-mail responding to Kelly’s post.

Says Jay: “In days gone by I loved them, but over the years the opportunities for booking a client on a locally produced TV talk, news or radio show has waned at best.  Locally produced morning talk programs have been replaced by syndicated shows.  Morning, noon and drive time news programs have been cut to the bare minimum, all but eliminating time for live, in-studio guests.  Newspapers are in a free fall, with staff cut backs and reduced circulation.  The magazine industry is floundering.  And so where does that leave us?”

Jay moves along with sound, practical suggestions for conducting a media tour in the new Millenium. He recommends outsourcing the work to a group that does satellite media tours, hitting mainly the second rung ADIs.

All the preceding is fine and good. But are those of us in professional communications hanging too long on mainstream media (MSM) and too little on  Web 2.0 social marketing? Sometimes I want to jump up and down waving red flags and say, “HEY it’s changed!”  Sure we have MSM on the one hand and social media with long-tail marketing on the other. 

Listen to Robert Scoble, one of the top bloggers (and representative of Microsoft) talking about social media back in 2007:   “When I say “social media” or “new media” I’m talking about Internet media that has the ability to interact with it in some way. IE, not a press release like over on PR Newswire, but something like what we did over on Channel 9 where you could say “Microsoft sucks” right underneath one of my videos.

“I don’t really care what you call this “new media” but you’ve got to admit that something different is happening here than happens on other media above.”

I’m reacting to messages from clients and colleages at both ends of the day. Yes I really like MSM; indeed grew up as a reporter for The Providence Journal-Bulletin. But Web 2.0 Internet is bringing a tsunami of creative distruction to MSM. Many of us in professional communications find ourselves working harder and harder to get any exposure we can in MSM outlets that are reacing fewer and fewer people with vehices that have less and less content.

Meanwhile Internet communications continues to get larger and larger, more and more focused, faster, slicker, more compelling and tunable than any other media. Individuals can talk back, even have a conversation with one another as well as news makers.  

With all the foregoing passion, I admit that as professional PR and comms resource too many are way under-engaged in social media. It’s not iinertia or blindness, not really. We’re all doing some. What we need is a full-blown process, spec development, and  execution that’s easily managed. Something easy tha all of us can use.

Photo with permission from Full Code Press

Deflecting a PR Crisis

Thursday, January 8th, 2009 by admin

I thank Sara Marchetti of Ogilvy PR for drawing attention to the excellent response to a online PR threat by Gary Vaynerchuk’s on his v-log.   Not only is his strategy sound, but he presents a terrific example of the best that comes from social networking and hints an a new role for those of us in PR and communications firms.

In the 24/7 information cycle of the Web, one cannot wait for their PR firm to draft a response and post it a day later. Things move too quickly. An emerging role for firms like the one I work with is and will increasingly be to support clients’ do-it-yourself communications and PR.

When You Are the Difference, PR Rocks

Wednesday, August 27th, 2008 by admin

In recent weeks I’ve found myself slicing and dicing attributes of various clients’ offerings to isolate a core component of branding and marketing success – differentiation.

It’s about answering the prospect’s question, “Why should I choose you?”

Sometimes the differences are minimal and pretty much meaningless. Does the buyer even care?

What I have seen in many cases, there is one differential the buyer does care about: you, your brand, or your company. What’s different and persuasive, it turns out, is who and what you are.

Sometimes it may be all that you need.

When you or your organization brand communications is a big part of what customers love, then success means  keeping in touch and maintaining great relations with your customers. PR rocks.

Differentiate? Or What?

Sunday, March 30th, 2008 by admin

Differentiation has become a holy grail in PR and branding. It’s evangelized most fervently in Differentiate or Die: Survival in our Era of Killer Competition, by Jack Trout and Steve Rivkin, published in 2000 and now reissued in its second edition.

I like Jack Trout’s work and like many in the communications business, I love touting how my client’s offering stands apart from everyone else! To what degree is it different? Does that even matter? Does the difference have that much to do with the value proposition? Not all the time.

For a fresh view of differentiation, take a look at Matt Kurchaski’s blog Define or Differentiate? A Marketer’s Dilemma. “Too many companies ask the question “how can we be different” when they should be asking ‘what does the customer want and how can we deliver better than the other guys?’. ” Matt offers a crisp summary of a thoughtful article by Eric M. Morgenstern, APR, Fellow PRSA just published by The Counselors Academy, which is part of the Public Relations Society of America (PRSA). The full text is available for purchase through the PRSA.

There’s a lot to think about here. It’s, well, different.

Universal Communications Truth: Dr's, Editors and Critics are Needed

Saturday, March 1st, 2008 by admin

U.S. Capitol Building It was yesterday in Washington that reinforced for me the principle, “You cannot be your own doctor.”

In communications, self-diagnosis and self medication is easy to fall into. Most of yesterday was spent with a small team of board members meeting with the CEO of a national not-for-profit organization. Indeed, it’s an organization about to take a giant step in growth, a step that will entail major fund raising activities.

As we board members pressed for a crisp definition of the organization and clear statements of the benefits it generates, the CEO and staff resisted. “We have done that! It’s all here. We have everything we need to kick off the fund raising.”

Messages were not clear, the differentiation was not expressed, and other messages lacked precision. How could that be? After all, the paid staff is highly competent.

The answer lies in the “real-world” conditions we all face. Day-to-day hard work pulls us many ways. Just getting things done is the immediate goal. The messaging roles flawlessly in the minds internal people, who move with agility from conversation to conversation, but the messaging doesn’t stand on its own.

I know. A similar situation happend to me. Two weeks ago that my partner was at a workshop, where it was pointed out our firm did not have a positioning statement — an expression of how we want the business to be perceived. I could not believe it. After all, much of what we do is preparing positioning statements for clients. I pulled out the Messaging Platform that I’d personally drafted. Sure enough, the positioning statement isn’t there.

In sum, we truly cannot be our own doctors. We need critics who can tell us what’s missing in our communications and editors to make sure our messages are clear and understood.

Use New Media to Listen? Great Idea!

Tuesday, September 18th, 2007 by John Mallen

Early in my career, I recall a great corporate ad campaign that urged all of us to give more attention to listening. Sadly, I don’t remember the company, or the aesthetics, but I do recall the campaign. Some years later, I recall reading how Jack Welch, then CEO of General Electric, emphasizing the same in his executive seminars.

Of great interest are two recent blogs calling on us to remember to use the power of social media to, yup, listen.

It is not that marketing and sales don’t listen, but we have developed strong habits for how we listen. In my office, we’re discussing yet another focus group for a project. On another project, we at JMC are recommending a survey. And for a third client we’re deep in the trenches mining data that will be followed by what we call Soundings Research. All of this is good.

But I also like the reminder that we should consider new communications as a tool for listening to the publics in addition to being vehicles for communicating to and dialoging with our groups. I saw this mentioned in Jennifer Laycock’s blog in Search Engine Guide, and followed her to The Buzz Saw blog from Bill Balderaz.

Now we have to learn how to listen effectively!

Social Media - Watching the Future

Monday, September 17th, 2007 by John Mallen

One of the best reports seen lately on the import of social media is an article by Shel Israel, senior fellow with the Society for New Communications Research, appearing today in that group’s Communications Review.

Shel is conducting a global research project on social media for SAP. Well "conducting," may be the wrong term if you mean it to bespeak "control." It’s more like the two-way social engine took over. See the article!

Noting that social media is getting bigger and moving faster, Shel offers real interesting learnings which are quoted here:

• Social networking is the most relevant and sustainable tool in our global workshed. Local, regional and global versions are growing and morphing even as they imitate each other.

• If you want to know what your business will look like in five years, go talk to you kids. Watch their habits. They will make more decisions based on friendship than marketing.

• At about the point when early adopters get bored, large organizations feel it is safe to adopt. Current example: blogs. They’re old news in the Silicon Valley and suddenly hot in the enterprise. Future example: online video. It’s hot in the Valley, but no yet ready for prime time in the enterprise.

• Where there is broadband, there is social networking.

• The company most mentioned in the SAP Global Survey was “Facebook.” Surprisingly little discussed: Google. Mentioned twice in 40 conversations: Microsoft.

I’m looking forward to the final report at the SNCR’s December conference in Boston.

PR Blogging Ethics -Salute to Ogilvy PR

Sunday, September 9th, 2007 by John Mallen

My intent in this blog is perhaps a slight bit different than that of many other in the PR and Marketing Communications world. The aim here is to present information mainly for the generalist manager and business owner, identifying the power and potential of communications as a tool that can leverage everything else they are doing and, in turn, help drive success. In other words it is not intended to be another resource for professional PR, advertising and kindred professionals.

But I step aside from the generalist perspective to salute Ogilvy PR for developing a code of ethics designed to guide those of us who are professional communicators in our dealings with bloggers. I noticed the alert this evening in a post by Ed Cotton at InfluxInsights, who relays a post by Karl Long at Experience Curve. The original was posted Thursday on Ogilvy’s  360 Digital Influemce Blog. The Ogilvy tenets are a Beta list for discussion and subsequent refinement.

It arrives at the right time. Ed Cotton’s asksthe ad community, “Who is going after the bloggers first - media planners or PR?” The important point is not that PR may be leading advertising this time around, but rather that bloggers may well find themselves even more overwhelmed as the entire communications infrastructure reaches to them. Does anyone else remember the noise that erupted with CB radio?

The long-tail value of micro-segments than are becoming attractive market targets can mean an increase  in the caucaphony of of voices pitching the bloggers who serve these micro communities of interest, It is not jst just publicists but potentially media buyers and maybe even others of us who working in the “markeing mix.” Bloggers are clearly a very tempting SPAM target.

PR people have some level of etiquette training. For how many years now have journalists, appearing as panelists at innumerable conferences advised (pleaded?) with the forever refreshed crop of PR pratitioners to “please read the publication [see the TV show, hear the radio program, etc...],” to “understand” what it is we cover!  Please don’t think casting bread upon the water will see your item miracuously appear?” Today we’d call that spamming the media. It doesn’t work with the media nor with bloggers for the same reason.

What I like about PR driving the bus versus advertising is that — when we practice what we have learned –we can keep our relations with bloggers personal, that is aimed to meet their needs. What I like about Ogilvy PR’s Outreach Code of Ethics is that we can keep the process respectful. 

Identifying, Selling and Communicating Value

Thursday, September 6th, 2007 by John Mallen

Today, September 6, I?m joining with Tom Kramer and Tim McMahon from Strategy Marketing Selling in an online conference seminar that looks at the roles of Sales and Marketing communication in selling value. ?The Myths and Realities of Selling & Communicating Value? will run 11:00 a.m. today. 

To register for the session, contact JMC vice president Sylvia Murphy (sylvia@mallen.com or call 845 331-1200.) We?ll move into a favorite and shared theme — the great Sales-Marketing Divide and why Web 2.0- era communications demands that we tear down that wall. In preparing for this event — my first as a presenter — I?ve two things to share:

  1. Getting granular is hard! I recall attending a Web seminar on marketing communications that Frost & Sullivan provided. ?Good but not great,? I mumbled. After all, there wasn?t much new there for me. Of course the fact that I?ve spent decades in the field means that I have a far different vantage than a general manager who doesn?t plow the same turf. Putting our seminar together taught of the need to generalize enough but not too much. Based on this experience, I now know Frost & Sullivan did a fine job.
  2. This is fun! Okay, it?s a lot of work. Generating content extracted from professional experience is real work — real effort that nowadays we call ?thought leadership.?  It?s been a long time — maybe since my days at Syracuse University?s Maxwell School — that I?ve wrestled concept and theory so rigorously than I have with Tom and Tim.

For a copy of the presenation:  Download myths_and_realities_jmc_and_sms_9_6_07.pdf