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Archive for the ‘Social Media’ Category

Whoosh! Blogs go mainstream. Facebook becomes ghost town?

Friday, May 1st, 2009 by John Mallen

ghost-town

Behold the rate of change in the media.  This afternoon’s breaking news from PRSA: blogs are now mainstream media (MSM). Meanwhile, Business Week this week posts a scenario projecting a possibility that Facebook.com’s  open-source move could end up siphoning its ad revenues turning the site into a ghost town.

Blogs

Blogs now reach tens of millions in this country and both readers and creators are growing, says e-marketer.comannouncing its $695 report. “Currently, 96.6 million US Internet users read a blog at least once per month, representing 48.5% of the Internet population. By 2013, 128.2 million people, or 58% of all US users, will take part.”  And bloggers, those posting at least monthly, will increase from 27.9 million to 37.6 million in the next five years, adds e-marketer.com.

Facebook

BW’s  The Tech Beat commentary suggests that in opening parts of its code to developers, the popular social marketing site could see revenues decline when the thousands of new apps allow users to tap into Facebook without going to its homepage where its ads now live.

Not so dark. “it appears that the company is planning to replace the revenues it will lose from banner ads with a new type of revenue: in-stream ads, which would appear alongside status updates and other ‘news stories’, even on third-party apps,” says BW writer Douglas MacMillan .

Banner ads on Facebook’s home page are really old fashioned “interruption marketing” whereas in-stream text ads are part of the search experience.

Both the mainlining of blogs and the possible in-stream ads in Facebook are much more than change. They’re enormous opportunity for marketers.

Photo: John Holm (foto 3116 Flickr.com)

Something Old Something New

Friday, January 9th, 2009 by John Mallen

newsroom-by-fullcodepress3

Earlier in the day, one of the clients pounded the table. “Out! Push the message out! I want to get the message out. I want to get people behind this!”  Visions of Facebook, Twitter, and other social networking services danced in my head.

“We need ads! ” said the client.  Nothing in the county has a greater impact than does Ulster Publishing,  independent producers of  six weekly newspapers. Read that to mean the dominant Daily Freeman and it’s companions dailies, The Poughkeepsie Journal and Times Herald Record are not seen as driving opinion. 

“Let’s talk about on-line social networking,” I said. 
Later today, a link to a friend and colleague’s blog landed in my e-mauil in-box.  It’s all about setting up meetings with media people, include influential boggers. It’s by one Kelly, a senior account exec at Landis PR in San Francisco. Nice job. The piece has solid tactical points. I’m thinking of “borrowing” it for a series on PR basics.

Next comes an email from another friend and colleage in PRGN, our network of independent PR firms.  Jay Van Vechtan  emailed a compelling e-mail responding to Kelly’s post.

Says Jay: “In days gone by I loved them, but over the years the opportunities for booking a client on a locally produced TV talk, news or radio show has waned at best.  Locally produced morning talk programs have been replaced by syndicated shows.  Morning, noon and drive time news programs have been cut to the bare minimum, all but eliminating time for live, in-studio guests.  Newspapers are in a free fall, with staff cut backs and reduced circulation.  The magazine industry is floundering.  And so where does that leave us?”

Jay moves along with sound, practical suggestions for conducting a media tour in the new Millenium. He recommends outsourcing the work to a group that does satellite media tours, hitting mainly the second rung ADIs.

All the preceding is fine and good. But are those of us in professional communications hanging too long on mainstream media (MSM) and too little on  Web 2.0 social marketing? Sometimes I want to jump up and down waving red flags and say, “HEY it’s changed!”  Sure we have MSM on the one hand and social media with long-tail marketing on the other. 

Listen to Robert Scoble, one of the top bloggers (and representative of Microsoft) talking about social media back in 2007:   “When I say “social media” or “new media” I’m talking about Internet media that has the ability to interact with it in some way. IE, not a press release like over on PR Newswire, but something like what we did over on Channel 9 where you could say “Microsoft sucks” right underneath one of my videos.

“I don’t really care what you call this “new media” but you’ve got to admit that something different is happening here than happens on other media above.”

I’m reacting to messages from clients and colleages at both ends of the day. Yes I really like MSM; indeed grew up as a reporter for The Providence Journal-Bulletin. But Web 2.0 Internet is bringing a tsunami of creative distruction to MSM. Many of us in professional communications find ourselves working harder and harder to get any exposure we can in MSM outlets that are reacing fewer and fewer people with vehices that have less and less content.

Meanwhile Internet communications continues to get larger and larger, more and more focused, faster, slicker, more compelling and tunable than any other media. Individuals can talk back, even have a conversation with one another as well as news makers.  

With all the foregoing passion, I admit that as professional PR and comms resource too many are way under-engaged in social media. It’s not iinertia or blindness, not really. We’re all doing some. What we need is a full-blown process, spec development, and  execution that’s easily managed. Something easy tha all of us can use.

Photo with permission from Full Code Press

Deflecting a PR Crisis

Thursday, January 8th, 2009 by admin

I thank Sara Marchetti of Ogilvy PR for drawing attention to the excellent response to a online PR threat by Gary Vaynerchuk’s on his v-log.   Not only is his strategy sound, but he presents a terrific example of the best that comes from social networking and hints an a new role for those of us in PR and communications firms.

In the 24/7 information cycle of the Web, one cannot wait for their PR firm to draft a response and post it a day later. Things move too quickly. An emerging role for firms like the one I work with is and will increasingly be to support clients’ do-it-yourself communications and PR.

New Voices for Marketing: Blogs & Social Media

Thursday, March 6th, 2008 by admin

The purpose of this blog is to share insights on the power of communications to drive results — success for commercial enterprise and results when we speak of the public good. Danah Boyd, who writes Apophenia, one of the most insightful blogs in the communications zone, yesterday submitted her resignation from mainstream media (MSM) because of how they are covering the presidential primaries. Her main complaint is the media’s penchant fodana-boyd.jpgr stories with conflict and drama to “sell papers.”

Having been both a reporter for and, as a public relations guy, a supplier to the MSM, I would counter that it’s less an institutional bias than it is the DNA of reporters, editors, news producers and the like to scoop the competition with a dramatic story that gains attention. Sure, if you work there selling papers is of acknowledged importance, but for the individual journalists it’s not the main driver. Having the best story of the day is.

That being said, media remains important to the candidates marketing themselves as well as to companies selling products. But media are no longer the only brokers of opinion.

My take: a media outlet and its news and analysis are less the principal sources of information than they are as platforms for discussions. Bloggers are critical to the formation of opinion and (I submit) to the catalysis of behavior. Bloggers like Dana Boyd are being referred about and quoted in conversations among people (not just in the media).

They provide the insight and perspective that we are paying attention to.

What does the above mean for anyone in business marketing? Blogs and other social media will speak with individuals comprising communities of interest. Therefore any plan for communications must now address the bloggers and other Web 2.0 technologies as means of relating with these communities.

Exec 'Revolutionaries' Say Social Media is Increasing its Significance

Tuesday, March 4th, 2008 by admin

When it comes to corporate reputation and brand marketing, social media must be like television was in the 1950s as its penetration became geometric. It seems everyone is talking about it. Meanwhile, there are a group of early adopters who believe in social media and who are putting it to work.

Communications itself is incredibly powerful, a function and capability that can energize success. Social media, is a vehicle, or really series of vehicles, that not only give voice to buyer and seller but make it possible for them to dialogue. I personally believe this is of enormous importance.

The importance of social media to business leaders is well covered by New Communications Review in a report on a study by TNS media intelligence/Cymfony. According to New Communications, the research shows that “senior marketing executives in several countries agree that the use of social media for corporate, brand and product marketing is not a passing fad.”

The companies called revolutionaries are implementing social media and eight in 10 of them say it will grow in significance. The “wait and see” group of executives are paying attention and learning the ropes.

Social media. It’s changing how we communicate personally and commercially.

Social Media Rocks

Wednesday, November 28th, 2007 by John Mallen

Corporate leaders have a sharp eye on social media when it comes to driving success. 

ClearlyMaple_leaves, with Internet developments we are in a sea change when it comes to communications. Senior execs see that change approaching. Just today, a survey report from Toronto-based Veritas Communications reported that senior execs (85 percent) believe social media like Facebook, You Tube, and blogs are becoming essential to communications. Nearly half (46 percent) say social media tools are becoming even more important than television, radio, newspapers and magazines.

"It is astounding that one in two executives say social media is becoming even more important than television," says Keith McArthur, principal of com.motion and Senior Director of Media Innovation at the Veritas group. "TV advertising," he says, "is still where marketers spend most of their money, while social media represents a tiny sliver of the budget. It’s clear that’s going to change." The results are contained in a survey of 444 business and marketing leaders conducted by Pollara Strategic Insights. The survey was conducted in Canada.

Have specialists in communication provided corporate leaders with the strategic insights and tactical planning they need to win elections and maintain success?

Stay tuned.

Use New Media to Listen? Great Idea!

Tuesday, September 18th, 2007 by John Mallen

Early in my career, I recall a great corporate ad campaign that urged all of us to give more attention to listening. Sadly, I don’t remember the company, or the aesthetics, but I do recall the campaign. Some years later, I recall reading how Jack Welch, then CEO of General Electric, emphasizing the same in his executive seminars.

Of great interest are two recent blogs calling on us to remember to use the power of social media to, yup, listen.

It is not that marketing and sales don’t listen, but we have developed strong habits for how we listen. In my office, we’re discussing yet another focus group for a project. On another project, we at JMC are recommending a survey. And for a third client we’re deep in the trenches mining data that will be followed by what we call Soundings Research. All of this is good.

But I also like the reminder that we should consider new communications as a tool for listening to the publics in addition to being vehicles for communicating to and dialoging with our groups. I saw this mentioned in Jennifer Laycock’s blog in Search Engine Guide, and followed her to The Buzz Saw blog from Bill Balderaz.

Now we have to learn how to listen effectively!

Social Media - Watching the Future

Monday, September 17th, 2007 by John Mallen

One of the best reports seen lately on the import of social media is an article by Shel Israel, senior fellow with the Society for New Communications Research, appearing today in that group’s Communications Review.

Shel is conducting a global research project on social media for SAP. Well "conducting," may be the wrong term if you mean it to bespeak "control." It’s more like the two-way social engine took over. See the article!

Noting that social media is getting bigger and moving faster, Shel offers real interesting learnings which are quoted here:

• Social networking is the most relevant and sustainable tool in our global workshed. Local, regional and global versions are growing and morphing even as they imitate each other.

• If you want to know what your business will look like in five years, go talk to you kids. Watch their habits. They will make more decisions based on friendship than marketing.

• At about the point when early adopters get bored, large organizations feel it is safe to adopt. Current example: blogs. They’re old news in the Silicon Valley and suddenly hot in the enterprise. Future example: online video. It’s hot in the Valley, but no yet ready for prime time in the enterprise.

• Where there is broadband, there is social networking.

• The company most mentioned in the SAP Global Survey was “Facebook.” Surprisingly little discussed: Google. Mentioned twice in 40 conversations: Microsoft.

I’m looking forward to the final report at the SNCR’s December conference in Boston.